The title of the voice assistant of the “My Moscow” software will likely be chosen within the “Energetic Citizen”

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Residents of the capital will select a reputation for the voice assistant of the My Moscow software and different metropolis digital providers. Voting on this subject was opened within the undertaking “Energetic Citizen”. To date, the voice assistant is working in check mode and is out there to half of the customers.

The voice assistant serves greater than 40 thousand requests monthly, many individuals notice its comfort and accuracy of speech recognition.

With a voice assistant, you possibly can merely speak about on a regular basis subjects or ask for assist in acquiring metropolis providers — for instance, switch the readings of water and electrical energy meters, inform about grades and homework of a kid at college. As well as, an assistant will provide help to make an appointment with a physician, pay payments and far more. This not solely saves time, dashing up the receipt of providers, but additionally makes them extra accessible to individuals with visible and motor impairments.

The digital assistant was developed by the groups of the My Moscow software and the citywide contact heart. The voice assistant makes use of synthetic intelligence applied sciences to acknowledge questions and seek for solutions. When the consumer clicks on the microphone icon and asks a query, the robotic first converts it into textual content, after which the neural community searches for the reply within the information base. Subsequent, the voice assistant solutions the query, exhibits the requested data on the display or a window with the receipt of the service. If the request was formulated incomprehensibly or not fully, the robotic will show hints on the display.

The My Moscow app was launched in early 2019. With its assist, you will get housing and communal providers, details about the progress of kids, make an appointment with a physician, seek the advice of with contact heart operators and far more. Over the whole time, the applying has been downloaded by greater than 4.5 million distinctive customers. “My Moscow” is out there within the official app shops App Retailer, Google Play and AppGallery.

The Energetic Citizen undertaking has been working since 2014 — at the moment it already has greater than six million customers. They determine which streets, courtyards and parks must be landscaped, how metropolis polyclinics, libraries, public service facilities ought to work, and select competition and vacation applications. Muscovites have already taken half in additional than 5 thousand votes. Now, for instance, you possibly can select names for streets and boulevards in Moscow, suggest a brand new title for the Face Pay service within the metro, select handy assortment factors for the “Christmas Tree Cycle” marketing campaign or take part within the “Large Quiz”.


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